Beats Travel Customer Agreement Contents Clause
Our contract with You 1
Changes to order or terms 1
Providing services 2
If there is a problem with the services 2
Price and payment 3
Our liability to You 3
Events Outside Our Control 4
Your rights to cancel and applicable refund 4
Our rights to cancel and applicable refund 5
Information about us and how to contact us 6
How we may use Your personal information 6
Other important terms 6
Clients Responsibilities 7
Events outside Our control 8
1.1. When the following words with capital letters are used in these Terms, this is what they will mean:
1.2. We/Our/Us/ the Company: Beats Travel Limited, with company number 9035328 and registered office at Enterprise Centre, Vincent Carey Road, Hereford, HR2 6FE
You: the Customer of Beats Travel Limited
Order: Your order for the Services;
Services: the services that We are providing to You as set out in the Order;
Terms: the terms and conditions set out in this document; and
Event Outside Our Control: is defined in clause 8.2;
1.2. When We use the words ”writing” or ”written” in these Terms, this will include e-mail unless We say otherwise.
2. Our contract with You
2.1. These are the terms and conditions on which We supply Services to You.
2.2. Please ensure that You read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before You submit the Order. If You think that there is a mistake or require any changes, please contact Us to discuss. For the avoidance of confusion We may confirm these changes in writing.
2.3. When You sign and submit the Order to Us, this does not mean We have accepted Your order for Services. Our acceptance of the Order will take place as described in clause 2.4. If We are unable to supply You with the Services, We will inform You of this and We will not process the Order.
2.4. These Terms will become binding on You and Us when We issue You with a written acceptance of an Order, at which point a contract will come into existence between You and Us.
2.5. If any of these Terms conflict with any term of the Order, the Order will take priority.
3. Changes to order or terms
3.1. We may revise these Terms from time to time in the following circumstances:
(a) changes in relevant laws and regulatory requirements; and
(b) for the purpose of business efficacy.
3.2. If We have to revise these Terms under clause 3.1, We will give You at least one month’s written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 9.
3.3. You may make a change to the Order for Services within 7 calendar days of placing an Order by contacting Us. Where this means a change in the total price of the Services, We will notify You of the amended price in writing. You can choose to cancel the Order in accordance with clause 9.1 in these circumstances.
3.4. If You wish to cancel an Order before it has been fulfilled, please see Your right to do so in clause 9.
4. Providing services
4.1. We will need certain information from You that is necessary for Us to provide the Services, for example, personal information required by third party service providers such as event organisers and owners of accommodation whom We may be required to provide such information to in order to properly provide Services to You .We will contact You about this. If You do not, after being asked by Us, provide Us with this information, or You provide Us with incomplete or incorrect information, We may make an additional charge of a reasonable sum to cover any extra work that is required, or We may suspend the Services by giving You written notice. We will not be liable for any delay or non- performance where You have not provided this information to Us after We have asked.
4.2. We may have to suspend the Services if We have to deal with technical problems, or to make amendments to the Order which We have agreed with You. We will contact You to let You know in advance where this occurs, unless the problem is urgent or an emergency.
4.3. If You do not pay Us for the Services when You are supposed to as set out in clause 6, We may suspend the Services with immediate effect until You have paid Us the outstanding amounts (except where You dispute an invoice under clause 6.4). We will contact You to tell You this. This does not affect Our right to charge You interest under clause 6.3.
5. If there is a problem with the services
5.1. In the unlikely event that there is any defect with the Services: (a) please contact Us and tell Us as soon as reasonably possible; (b) please give Us a reasonable opportunity to remedy any defect.
5.2. As a consumer, You have legal rights in relation to Services not carried out with reasonable skill and care. Advice about Your legal rights is available from Your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. Price and payment
6.1 Beats Travel Payment Schedule
Reservation payment 20 % of the tour cost
First Installment 50% of remaining balance
Final Installment remaining balance
- At time of booking – 20 % non-refundable reservation payment
- First installment – 50% of your balance must be paid up to and no later than 90 days prior to your tour start date.
- Final Installment – your remaining balance must be paid up to and no later than 50 days prior to your tour start date.
6.2 Cancellations And Amendments Policy
Beats Travel tour reservation payments are non-refundable.
Your 50% first installment payment can be refunded provided Beats Travel receives a written cancellation via email no less than 50 days prior to your tour start date.
Your 50% final installment payment can be refunded provided Beats Travel receives a written cancellation via email no less than 5 days after final payment due date. (final payment due date – 35 days prior to your tour start date)
Beats Travel can not accept any cancellations or issue any refunds inside of 30 days for any Beata Travel tour.
If for any reason Beats Travel needs to cancel a tour a full refund will be provided by Beats Travel with a written letter of cancellation no less than 30 days prior to the start of the tour date.
Failure to make payments listed in the terms and conditions above in sections 6.1 and 6.2 will result in full cancellation of your booking without refund.
6.3. However, if You dispute an invoice in good faith and contact Us to let Us know promptly after You have received an invoice that You dispute it, clause 6.3 will not apply for the period of the dispute.
6.4. We will send a Bookings Statement confirming ‘Full Payment’ is not transferable. Your e-ticket/Booking Statement indicating that full payment has been made must be produced at any time at our request.
6.5. Bookings made by our own website are considered as bookings made with us directly.
7. Our liability to You
7.1. If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by You and Us at the time we entered into this contract.
7.2. We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity and You agree not to use the services for commercial, business or re-sale purposes.
7.3. We do not exclude or limit in any way Our liability for:
(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
8. Events Outside Our Control
8.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
8.2. An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, cancellation of events by third parties, or failure of public or private telecommunications networks.
8.3. If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
(a) We will contact You as soon as reasonably possible to notify You; and
(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to You, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
8.4. You may cancel the contract if an Event Outside Our Control takes place and You no longer wish Us to provide the Services.